By accessing viapro.co.uk, the user acknowledges the notices, and agrees to the terms and conditions, set out below.

viapro.co.uk owns and operates this web site. The domain name, logo, and design of viapro.co.uk are the property of viapro.co.uk. Protx are the leading on-line payment system and used by the leading websites in the UK. We endeavour to process customer orders within a reasonable time frame and according to the delivery options of the customer's choice. If goods cannot be mailed within what we consider to be this reasonable time we will e-mail you to advise you of this. If for reasons beyond our control there happens to be a significant delay we will contact you to confirm you would like continue with the transaction; at this time we can also offer you the chance to cancel your order.

Within our Terms and Conditions, customer compensation will not cover:
a. business losses and/or losses to non consumers
b. losses that were foreseeable to both parties when the contract was made
c. losses that were not caused by any breach on our part.

viapro.co.uk has no liability what so ever (other than imposed by the unfair contract terms act 1977), for any direct injury, loss or damage, if the cause thereof lies beyond the reasonable control of the Company. Your statutory rights are not affected by the above exclusions.

Customers have the right, Under The Consumer Protection (Distance selling) Regulations 2000, to cancel their transaction within seven days - starting from the day after you take delivery of the goods. This is known as the "cooling off" and within this period you, as the customer, have the right to cancel your transaction for any reason without penalty.

If you wish to cancel a contract you should write to us, fax us or e-mail clearly stating their name, address, invoice number and cancellation instructions. We then issue the customer with a returns number which should be marked on the parcel of goods when it is sent back to us. Inorder to cancel the contract, customers must give us written notice within seven working days starting from the day after they take the delivery of the order.

Once you have cancelled the contract we state the customer has a legal "duty of care" to take good care of the goods. The goods must be returned at the customer's expense to: viapro.co.uk, 51 Basford Road, Old Basford, Nottingham NG6 0JG.

In this situation we suggest you use a recorded delivery service or an insured courier service for larger items. In such situations, we will refund the full amount paid for the goods within 30 days of receipt of the notice of cancellation.

Returns & Refunds

If a customer wishes to cancel a contract they should write to us, fax us or e-mail clearly stating their name, address, invoice number and cancellation instructions. We then issue the customer with a returns number which should be marked on the parcel of goods when it is sent back to us. Please remember, in accordance with our terms & Conditions, inorder to cancel the contract, a customer must give us written notice within seven working days starting from the day after they take the delivery of the order.

Once the you have cancelled the contract, as with other websites, you have a legal "duty of care" to take good care of the goods. The goods must be returned at the customer's expense to: viapro.co.uk, 51 Basford Road, Old Basford, Nottingham NG6 0JG. We suggest that customers use a recorded delivery service or an insured courier service. Mark all parcels clearly with the returns number. Our policy is to refund the full amount paid for the goods within 30 days of receipt of the notice of cancellation.

Privacy Statement

viapro.co.uk respects customer's confidentiality and understands that you care how information about you is used and shared. As a result we do not disclose buyer's information to third parties. Please note, cookies are used on this shopping site, but only to keep track of the shopping related process and tracking. If you require further information about our Privacy Policy, please contact us at inquries@viapro.co.uk

Secure shopping

We use Protx for secure online credit and debit card transactions. Protx are an internationally recognised organisation. Visit www.protx.com for further information.

Free Delivery

viapro.co.uk currently operates a FREE delivery policy on all its products in the UK.